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What is the network inventory ? According to the Gartner Group, companies renew almost 20% of their IT equipment every year. The network inventory tool is therefore an indispensable tool for IT managers or general services departments who want to...

Over the last few decades there has been a tremendous increase in software solutions and this has created the need to set up and effectively run a successful service desk. In order to analyse the improvement of customer experience through...

The use of appropriate ITSM tool is one of the most important factors associated with the successful implementation of IT service management in any organization. ITSM (or IT Service Management) refers to the activities for the design, support, and control...