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CUSTOMER STORIES

“We appreciate the use of Simplydesk’s module Asset Management which facilitates us the work of technical and financial IT assets management. Simplydesk differentiates itself from competing software by its numerous available options and by its regular evolutions which allow it to provide an IT asset management of quality. Finally, we can count on PCI’s Customer support’s reactivity in case of incident, which are besides rather rare.”

Philippe Dubois
IT Consultant at Vectalia France

“In order for us to deal with the increase of our activity, we needed a simple and user-friendly application to centralize the customer support. Thanks to the features of Simplydesk, we automated certain procedures such as automatic notifications by e-mails, allowing us to be reactive and effective, while optimizing the average response time. Simplydesk helped us to simplify and to accelerate support tickets management, resulting in making our customer service successful.”

Nathan Dubois
IT Department Manager at WhySoft Group

“Simplydesk has been very well accepted by our TMA team and by our customers who are satisfied with the simplification and the traceability of the exchanges. We underline a fast handling and a big ease of adaptation to the solution, allowing the team to be quickly autonomous.”

“Simplydesk is above all, a turnkey, reactive and friendly-user software, accessible to all.”

Jean Marie Vergès
Business Development Manager

“We chose Simplydesk because of the simplicity of asset management and ticket management and also because of its exploitation in SAAS mode.”

“We were able to easily set up a real ticket management, allowing us to refocus on the follow-up of the problems. Thanks to its toolbox, the software is handy, it adapts and builds itself according to our needs. Finally, although we are in SAAS mode, we have a total control of our environment.”

Serge Thomas
IT Manager at League for the Protection of Birds
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