Quick and easy to implement, our helpdesk solution is an online service management tool dedicated to Customer services (After Sales Service, Hotline…), IT Service Providers, Software Publishers and internal services needing to respond to questions, incidents or support requests. Thanks to SimplyDesk, your customer service is perfectly operational, responsive and accessible anytime, anywhere.
In simplyDesk’s helpdesk solution, the customers’ requests are transformed into tickets which are then assigned to the support team to be tracked, handled and closed in accordance with service agreements.
Web based (Cloud) or On-premise
Quick and user-friendly set-up
Intuitive interface
Improved communication
Relevant Statistical Data
SLA and billable interventions Management
For your (internal or external) customers, it is a responsive service. They ask their questions and they get a quick response.
For the helpdesk solution support team, it is a central, fast, and effective software, accessible from anywhere, anytime, on any device, handling customers’ requests.
For the manager, it is a useful follow-up of the customer service quality thanks to relevant and clear statistics.
Manage your tickets effectively to better handle customers’ incidents and requests
Your customer support management is centralized in a single interface
Your helpdesk solution support teams are organized by field of expertise to better meet customers’ requests.
SimplyDesk is the solution for improved internal or external communication
Every user’s profile (customer, agent, supervisor, administrator) has an interface adapted to their needs.
Relevant performance indicators make it possible to run your hotline and continuously improve it
Simplydesk enables:
Increase productivity by automatically creating users and activating the Single Sign-on
Improve your support requests and production launch processes in compliance with ITIL best practices
Define customer service contracts, view the customer timesheet history and generate the list of billable interventions.
Personalize your HelpDesk according to your brands or products.
Manage your diverse brands (example: a Group made up of several companies) and products (example: a software publisher selling a wide range of software) in order to provide your customers with a customized tool.
For each of your brands or products, customize:
Improve the working comfort and the productivity of your employees/Customers by directly coupling your HelpDesk with your IP telephony
About US
DOCUMENTS
ACCESSIBILITY HELP
24, avenue Joannes Masset
69009 Lyon
France
+33 (0)4 72 20 09 92