Simple and efficient Helpdesk Software
The helpdesk software is efficient and quick to set up. SimplyDesk is an online ticket management tool intended for customer services (After-Sales Service, Hotline, ...), digital service companies (IT Service Providers, software Publisher, ...) or an internal service needing to manage any question, incident or request for support.
Thanks to the ITSM SimplyDesk tool, your customer service is fully operational, responsive, accessible anywhere and anytime.
6 good reasons
to use Our helpdesk
Efficient and simple Helpdesk software
For your (internal or external) customers, it is a responsive service. They ask their questions and they get a quick response.
For the helpdesk software support team, it is a central, fast, and effective software, accessible from anywhere, anytime, on any device, handling customers’ requests.
For the manager, it is a useful follow-up of the customer service quality thanks to relevant and clear statistics.
Support team management
Description forms to be completed
Validation workflows (validation of requests by one or several individuals)
Process workflows (applying the SLA and assigning tasks to Agents according to expertise)
The type of service (package, time spent, number of tickets)
The cost, duration and notice period
If the technical intervention is covered by the contract or if it requires invoicing
What remains on the contract (i.e. if there is a time credit, every ticket handled will reduce it)