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“In order for us to deal with the increase of our activity, we needed a simple and user-friendly application to centralize the customer support. Thanks to the features of Simplydesk, we automated certain procedures such as automatic notifications by e-mails, allowing us to be reactive and effective, while optimizing the average response time. Simplydesk helped us to simplify and to accelerate support tickets management, resulting in making our custiomer service successful.”
Nathan Dubois
IT Department Manager
“Simplydesk is a simple solution of helpdesk which offers a greater traceability of the requests of our employees.”
“Simplydesk allows not only to trace exactly every request but we can also create statistics which make readable the distribution of the demands according to their frequency, to their priority, to their organization in the company or to their category.”
“Our Helpdesk Management is much better organized with SimplyDesk.”
Sébastien Marguerite
IT Manager
“We chose Simplydesk because of the simplicity of asset management and ticket management and also because of its exploitation in SAAS mode.”
“We were able to easily set up a real ticket management, allowing us to refocus on the follow-up of the problems. Thanks to its toolbox, the software is handy, it adapts and builds itself according to our needs. Finally, although we are in SAAS mode, we have a total control of our environment.”
Serge Thomas
IT Manager at Leage for the Protection of Birds
About US
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24, avenue Joannes Masset
69009 Lyon
France
+33 (0)4 72 20 09 92
