Category: Tech

A Service-Level Agreement (SLA) is simply the expected level of service you shall be receiving from a service provider, vendor or supplier which specifies the metrics & KPIs by which this service can be measured. The SLA also specifies what...

With the help of Customer Support Tools, managing customer service requests as well as interacting with the customers will be much more flexible in order to resolve their issues & close their open tickets. Automating the ticketing processes is always...

A ticket system is a tool used to track service requests and all types of incidents. It can be offered as a standalone solution or as part of a more comprehensive IT service management (ITSM) system or platform. The ticketing...

What is Ticketing System Software? IT ticketing system software, also known as IT ticketing system, is a program that enables organizations to address their internal IT support and service requests by managing and streamlining problem-solving processes. They handle individual requests...

ITAM (IT Asset Management) is a process necessary for effective accounting, planning and tracking of the status of accounting and the status of the workforce. By implementing ITAM, it is possible to optimize accounting and work with the company’s IT...

ITAM (IT Asset Management) is a comprehensive solution for physical accounting, financial control and compliance with contractual obligations throughout the entire life cycle: from their acquisition and redistribution to disposal. Regardless of the size of the company – a small...

Network Inventory scanning and Management   2020 was a year of great uncertainty in the IT world. As the nature of work changed, business priorities have changed as well. These changes make it even more important to rethink requirements and...

What is the network inventory ? According to the Gartner Group, companies renew almost 20% of their IT equipment every year. The inventory is therefore an indispensable tool for IT managers or general services departments who want to have an...

Over the last few decades there has been a tremendous increase in software solutions and this has created the need to set up and effectively run a successful service desk. In order to analyse the improvement of customer experience through...