Ticketing solution for Software Publishers
Our ticketing solution and Customer service contract management solution will allow you to be efficient and provide your customers with impeccable support
![ticketing solution](https://www.simplydesk.com/wp-content/uploads/2021/10/editeur-de-logiciels-Header-1024x631.png)
What are your ticketing solution needs ?
Manage your customers, their service contracts and related services
Multi-brand and multi-product management
Process your users improvement requests and incidents in accordance with service agreements (SLAs)
Offer a catalog of products and services to your customers
Identify time spent and billable interventions
Manage a Knowledge base
Remote access of your customers’ PC and Servers
Integrate telephony into your system
Discuss the quality of service with your users (QoS)
![it asset management tool 1](https://www.simplydesk.com/wp-content/uploads/2021/10/termes-de-gestion-de-parc-informatique.png)