Blog
How is life without Remote Desktop control?
No one doubts that we are currently more and more relying on technology & rigid IT systems to enable us to do our work more efficiently. These systems sometimes face technical issues related to access, cabling, server downtime & many...
What is an SLA?
A Service-Level Agreement (SLA) is simply the expected level of service you shall be receiving from a service provider, vendor or supplier which specifies the metrics & KPIs by which this service can be measured. The SLA also specifies what...
What is a Customer Support Tool?
With the help of Customer Support Tools, managing customer service requests as well as interacting with the customers will be much more flexible in order to resolve their issues & close their open tickets. Automating the ticketing processes is always...
Search
Last Articles
Social Networks