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Ticketing software for IT providers

HELPDESK AND IT ASSET MANAGEMENT SOFTWARE FOR EFFECTIVE CUSTOMER MANAGEMENT

What are your HELPDESK needs ?

  •  Manage your clients, their service contracts and related services
  • Offer a catalog of products and services to your customers
  • Process your users’ requests and incidents in accordance with service agreements (SLAs)
  • Identify time spent and billable interventions
  • Manage Knowledge base
  • Remote control of PC and Servers of your customers
  • Discuss the quality of service with users (QoS)
outil ticketing
outil ticketing

What are your Customers’ Asset management and Network inventory needs ?

  • Automatic and agentless inventory of company IT Assets
  • Manage the CMDB, equipment, software and hardware components, maintenance contracts, users, service catalogs, costs, plan the replacement of PCs, Servers and Printers, managing the supply of consumables and spare parts.
  • Manage stocks and the supply of equipment, consumables, software and spare parts
  • Update and remotely deploy software
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