Archives des Tech - Helpdesk software and IT asset management simple and efficient

SimplyDesk: The Leader for Unified ITSM, ITAM, and ITOM on Sovereign Cloud

In a rapidly evolving technological landscape, digital sovereignty and tool convergence have become the absolute priorities for CIOs. In 2026, SimplyDesk stands out as the leader in “Made in France” excellence, offering a robust and secure response to traditional global...

April 22, 2026

The Architecture of Efficiency: Harmonizing ITOM and ESM for the Modern Enterprise

Articles Tech

The Architecture of Efficiency: Harmonizing ITOM and ESM for the Modern Enterprise

In the current digital landscape, the distinction between “IT problems” and “Business problems” is vanishing. To maintain a competitive edge, organizations are moving toward a holistic model where infrastructure management and service delivery operate as a single, sophisticated engine. By...

April 14, 2026

AI and Digital Maturity: Are You Truly Ready for Artificial Intelligence?

Tech Updates

AI and Digital Maturity: Are You Truly Ready for Artificial Intelligence?

Artificial Intelligence (AI) has become one of the major pillars of business digital transformation. Whether it is used to automate tasks, optimize decision-making, improve user experience, or anticipate incidents, AI is often presented as a near-universal solution. However, one fundamental...

February 13, 2026

The SME’s Practical Path to AI in ITSM: Why 2026 is the Year of “AI-Readiness”

Articles Tech

The SME’s Practical Path to AI in ITSM: Why 2026 is the Year of “AI-Readiness”

In the IT world of 2026, you can’t turn a corner without hearing about “Agentic AI” or “Self-Healing Workflows.” But for most mid-sized companies, these feel like concepts from a sci-fi movie. When you’re managing a growing “computer park” and...

February 3, 2026

What Is the Best ITSM Solution for a Mid-Sized Company ?

Tech

What Is the Best ITSM Solution for a Mid-Sized Company ?

For mid-sized companies seeking to grow sustainably, standardizing how work gets done is one of the most impactful strategic steps. When teams handle support tickets, outages, and changes without a unified process, it often leads to: Slow resolution times Lack...

January 22, 2026

ITSM & ITAM 2025: Towards Intelligent, Sustainable, and Human-Centered Management with SimplyDesk

Articles Tech

ITSM & ITAM 2025: Towards Intelligent, Sustainable, and Human-Centered Management with SimplyDesk

In 2025, IT Service Management (ITSM software) and IT Asset Management (ITAM) are undergoing a profound transformation. The era of rigid processes and siloed tools is over. Today, organizations are seeking intelligent, sustainable, and human-centered solutions that can adapt to...

August 25, 2025

Best Practices for Ticket Routing Systems

Tech

Best Practices for Ticket Routing Systems

In the realm of customer service and IT support, ticket routing plays a pivotal role. It’s the backbone of efficient incident tracking and resolution. But what exactly is ticket routing? And why is it so crucial? Simply put, ticket routing...

May 21, 2024

Why perform an IP scanner on your IT assets?

Tech

Why perform an IP scanner on your IT assets?

IP scanner is a legal accounting obligation. Every company must perform an annual inventory of its assets. Your Chartered accountant or Chief Financial Officer will certainly ask for it. If that situation occurs and you happen to not have any...

May 6, 2022

Why is SaaS solution turning into the trend ?

Tech

Why is SaaS solution turning into the trend ?

I can talk for hours on SaaS helpdesk, but I’d give you a straightforward answer to get to the point. Because it simply reduces the avoidable cost of having an on-premises IT team dedicated for dealing with the hardware and/or...

March 24, 2022

How to choose your ticketing system in 2022 ?

Tech

How to choose your ticketing system in 2022 ?

In 2022, choosing your ticketing system can sometimes be complex; the dematerialization of exchanges has revolutionized customer service both in terms of centralization of information and in its simplification. When we know that a customer uses at least 3 channels...

February 15, 2022

1 2 3

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Category: Tech