Ticketing software for Customer Service (Internal or External)
Enhance your customer support with SimplyDesk, a powerful and intuitive ticketing software. Whether you manage external customer service or internal IT support, our solution helps you centralize, track, and efficiently resolve all requests. With a user-friendly interface, smart automation, and multi-channel support, SimplyDesk streamlines collaboration and boosts customer satisfaction at every step.
What are your Helpdesk needs?
Manage your support desk customers, their service contracts and related support desk services
Process requests and incidents of your customers in accordance with service agreements (SLAs)
Manage third-party support desk contracts
Identify time spent and billable interventions
Managing a Knowledge base
What are your Asset Management needs for customers under maintenance contract?
Manage the equipment
Manage the maintenance contracts
Planning renewals
Manage the supply of consumables
Manage the spare parts
