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CUSTOMER TICKET MANAGEMENT SOFTWARE

What are your HELPDESK needs ?

·         Manage your customers, their service contracts and related services
·         Multi-brand and multi-product management
·         Process your users improvement requests and incidents in accordance           with service agreements (SLAs)
·         Offer a catalog of products and services to your customers
·         Identify time spent and billable interventions
·         Manage a Knowledge base
·         Remote access of your customer’ PC and Servers
·         Integrate telephony into your system
·         Discuss the quality of service with your users (QoS)
Logiciel gestion tickets

OUR ANSWER

Helpdesk Module Advanced Package
Option- Service contract management
Option: Service Catalog
Option: Multi-brand- Multi-product
Option : API- Remote Access
Option: API-LCT (coupling your Computer and Telephone)
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