· Manage your customers, their service contracts and related services
· Multi-brand and multi-product management
· Process your users improvement requests and incidents in accordance with service agreements (SLAs)
· Offer a catalog of products and services to your customers
· Identify time spent and billable interventions
· Manage a Knowledge base
· Remote access of your customer’ PC and Servers
· Integrate telephony into your system
· Discuss the quality of service with your users (QoS)
