Helpdesk Webinar

IT SERVICE PROVIDERS-SOFTWARE PUBLISHERS- A SUPPORT DEPARTMENT

What are your needs in terms of HelpDesk ?

Manage your customers, their service contracts and related services
Multi-brand and multi-product management
Process your user improvement requests and incidents in accordance with service agreements (SLAs)
Offer a catalog of products and services to your customers
Identify time spent and billable interventions
Manage a Knowledge base
Remote access of your customer’ PC and Servers
Integrate telephony into your system
Discuss the quality of service with your users (QoS)

In terms of Asset Management and Network inventory ?

Managing assets, software and hardware components and maintenance contracts
Manage stocks and the supply of equipment, consumables, software and spare parts
Manage licenses and license compliance
Update and remotely deploy software

In this webinar you will discover that with SimplyDesk it is easy to receive and process a ticket linked to customer’s service contracts, including their hardware and software components.

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Helpdesk Webinar

IT SERVICE PROVIDERS-SOFTWARE PUBLISHERS- A SUPPORT DEPARTMENT

What are your needs in terms of HelpDesk ?

In terms of Asset Management and Network inventory ?

PCI HEADQUARTERS