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Helpdesk Webinar

IT SERVICE PROVIDERS-SOFTWARE PUBLISHERS- A SUPPORT DEPARTMENT

What are your needs in terms of  HelpDesk  ?

 

  • Manage your customers, their service contracts and related services
  • Multi-brand and multi-product management

  • Process your user improvement requests and incidents in accordance with service agreements (SLAs)

  • Offer a catalog of products and services to your customers

  • Identify time spent and billable interventions

  • Manage a Knowledge base

  • Remote access of your customer’ PC and Servers

  • Integrate telephony into your system

  • Discuss the quality of service with your users (QoS)

In terms of Asset Management and Network inventory ?

  • Managing assets, software and hardware components and maintenance contracts

  • Manage stocks and the supply of equipment, consumables, software and spare parts

  • Manage licenses and license compliance

  • Update and remotely deploy software

 

In this webinar you will discover that with SimplyDesk it is easy to receive and process a ticket linked to customer’s service contracts, including their hardware and software components.

All times specified are those of France (GMT+2).

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