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WEBINAR HELP DESK TICKET

IT Departments

What are your needs in terms of HelpDesk ?

  • Multi-channel software (tickets by portal web, e-mail and phone)
  • Process your users’ requests and incidents in accordance with service agreements (SLAs)
  • Third-parties contracts management

  • Provide a product catalog or a service catalog to your users

  • Manage knowledge base and provide online support

  • Remote control of PC and Servers
  • Identify time spent on each case

  • Discuss the quality of service with your users (QoS)

In terms of Asset Management and Network Inventory  ?

  • Automatic and agentless inventory of company IT Assets

  • Manage the CMDB, equipment, software and hardware components, maintenance contracts, users, service catalogs, costs, anticipate the replacement of PCs, Servers and Printers, managing the supply of consumables and spare parts.

  • Manage stocks and the supply of equipment, consumables, software and spare parts

  • Manage licenses and license compliance

  • Update and remotely deploy software

 

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